We promise to:-

• Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days ;
• Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer;
• Maintain Bintulu town so as to be always clean, orderly, safe, friendly and convenient and provide necessary public facilities;
• Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule;