|
(Hanya Piagam Pelanggan yang dapat diukur sahaja)
Pencapaian Piagam Pelanggan Untuk Tahun 2018
No/
Bil |
PIAGAM PELANGGAN /
CLIENT CHARTER |
PENCAPAIAN / ACHIEVEMENT (%) |
Jan.
|
Feb
|
Mac
|
Apr |
May |
June
|
July |
Aug.
|
Sept.
|
Oct.
|
Nov.
|
Dec. |
| 1 |
Menyiasat aduan-aduan pelanggan di Bandar Bintulu dalam masa 24 jam (hari bekerja) dan memberi jawapan dalam tempoh 3 hari bekerja;
Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days; |
100
|
100 |
100 |
100 |
100 |
100 |
100 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2 |
Menyediakan sijil pembayaran dalam tempoh masa 3 hari bekerja dari tarikh penerimaan pengesahan daripada Pegawai Penguasa;
Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer |
30 |
47 |
50 |
72 |
71 |
61 |
72 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
3 |
Mempastikan bahawa semua pungutan sampah dibuat dengan cepat, tepat dn memuaskan sebanyak DUA (2) kali seminggu mengikut jadual bagi kawasan perumahan dan pada setiap hari bagi premis-premis komersial;
Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule; |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
|
|
|
|
|
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