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Last Update: 16 07 2019
Version 8.2.1
BDA Client Charter Achievement oldBDA Client Charter Achievement old

(For client charter that can be measure only)

 2013 2014 2015 2016 2017

 Client Charter Achievement For Year 2018

No/
Bil 
PIAGAM PELANGGAN /
CLIENT CHARTER
            PENCAPAIAN / ACHIEVEMENT (%)
Jan.
Feb
Mac
 Apr  May June
 July Aug.
Sept.
Oct.
Nov.
 Dec.
 1 Menyiasat aduan-aduan pelanggan di Bandar Bintulu dalam masa 24 jam (hari bekerja) dan memberi jawapan dalam tempoh 3 hari bekerja;

Investigate all customer complaints in Bintulu Town within 24 hours (working days) and give a reply within 3 working days;
100 100 100 100 100 100 100 100 100 99.4 99 86.7
                           

 2
Menyediakan sijil pembayaran dalam tempoh masa 3 hari bekerja dari tarikh penerimaan pengesahan daripada Pegawai Penguasa;

Provide a certificate of payment within 3 working days from the date of receipt of the Superintending Officer
30
47 50 72 71 61 72 65 34 76 80  
                           

 3
 Mempastikan bahawa semua pungutan sampah dibuat dengan cepat, tepat dn memuaskan sebanyak DUA (2) kali seminggu mengikut jadual bagi kawasan perumahan dan pada setiap hari bagi premis-premis komersial;

Ensure that all refuse collection be done promptly, aptly and satisfactorily two times a week in residential areas and daily for commercial premises in accordance with the collection schedule;
 100 100 100 100 100 100 100 100 100 100 100 100