Sarawak ID
Previous Year/Tahun Lepas :
| 2023 | 2022 | 2021 | 2020 | 2019 |
BDA Client Charter Achievement 2024
PENCAPAIAN PIAGAM PELANGGAN BDA 2024
|
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
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|
Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
||
|
1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
94.73 |
93.24 |
77.13 |
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|
2 |
Pungutan Sampah |
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| -Kawasan komersial – setiap hari | 100 |
100 |
100 |
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| -Kawasan perumahan – Dua (2) kali seminggu | 94.86 |
100 |
100 |
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| - Kawasan industri – tiga (3) kali seminggu | 100 |
100 |
100 |
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|
3 |
Pemotongan Rumput |
99.78 |
98.94 |
100 |
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|
4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 |
100 |
100 |
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|
5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
99.40 |
98.25 |
100 |
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| 6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : 80% Permohonan diproses dalam tempoh: |
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| Engineering Plan (30 working days) | 75.0 |
84.4 |
86.8 |
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| Building Plan (28 working days) |
77.1 |
80.9 |
81.1 |
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| Landscape Plan (18 working days) |
100 |
100 |
91.7 |
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