BDA Client Charter Achievement 2022
PENCAPAIAN PIAGAM PELANGGAN BDA 2022
|
No/
Bil
|
PIAGAM PELANGGAN /
CLIENT CHARTER
|
PENCAPAIAN / ACHIEVEMENT (%)
|
|
Jan
|
Feb
|
Mac
|
Apr
|
May
|
June
|
July
|
Aug.
|
Sept.
|
Oct.
|
Nov.
|
Dec.
|
|
1
|
Pengendalian Aduan Awam
80% diselesaikan dalam masa 7 hari bekerja
|
100
|
85.71
|
85.91
|
|
|
|
|
|
|
|
|
|
|
2
|
Pungutan Sampah
|
|
| -Kawasan komersial – setiap hari |
100 |
100 |
98.9
|
|
|
|
|
|
|
|
|
|
| -Kawasan perumahan – Dua (2) kali seminggu |
99.2 |
98.6
|
92.6
|
|
|
|
|
|
|
|
|
|
| - Kawasan industri – tiga (3) kali seminggu |
98.5 |
99.3 |
100
|
|
|
|
|
|
|
|
|
|
|
3
|
Pemotongan Rumput
- Dibuat sebanyak dua (2) kali sebulan
|
99.67 |
99.89 |
99.45
|
|
|
|
|
|
|
|
|
|
|
4
|
Penyelenggaraan Jalan Berlubang (potholes)
-Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima
|
100
|
100
|
100
|
|
|
|
|
|
|
|
|
|
|
5
|
Pembayaran Bil Dan Inbois
- Dalam tempoh 7 hari bekerja
|
94.17 |
97.36 |
99.76
|
|
|
|
|
|
|
|
|
|
| 6. |
Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap :
|
| |
Engineering Plan |
89 |
83 |
81 |
84.38 |
|
|
|
|
|
|
|
|
| |
Building Plan |
79 |
84 |
83 |
87.50 |
|
|
|
|
|
|
|
|
| |
Landscape Plan |
80 |
80 |
- |
85.0 |
|
|
|
|
|
|
|
|
