Previous Year :
2022 | 2021 | 2020 | 2019 |
BDA Client Charter Achievement 2023
PENCAPAIAN PIAGAM PELANGGAN BDA 2023
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
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Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
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1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
91.83 |
89.45 |
94.58 |
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2 |
Pungutan Sampah |
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-Kawasan komersial – setiap hari | 100 |
100 |
98.90 |
100 |
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-Kawasan perumahan – Dua (2) kali seminggu | 98.07 |
99.04 |
98.97 |
99.04 |
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- Kawasan industri – tiga (3) kali seminggu | 100 |
99.25 |
100 |
100 |
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3 |
Pemotongan Rumput |
99.89 |
99.78 |
99.89 |
99.67 |
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4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 |
100 |
100 |
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5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
98.48 |
99.22 |
98.20 |
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6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : 80% Permohonan diproses dalam tempoh: |
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Engineering Plan (30 working days) | 79.2 |
75.0 |
75.0 |
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Building Plan (28 working days) |
85.4 |
77.5 |
80.0 |
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Landscape Plan (18 working days) |
- | - | - |