Previous Year :
2022 | 2021 | 2020 | 2019 |
BDA Client Charter Achievement 2023
PENCAPAIAN PIAGAM PELANGGAN BDA 2023
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
|||||||||||
Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
||
1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
91.83 |
89.45 |
94.58 |
76.84 |
74.24 |
79.03 |
95.3 |
90.74 |
91.07 |
91.82 |
||
2 |
Pungutan Sampah |
||||||||||||
-Kawasan komersial – setiap hari | 100 |
100 |
98.90 |
100 |
100 |
100 |
100 |
100 |
100 |
||||
-Kawasan perumahan – Dua (2) kali seminggu | 98.07 |
99.04 |
98.97 |
99.04 |
99.36 |
99.36 |
99.52 |
99.68 |
99.36 |
||||
- Kawasan industri – tiga (3) kali seminggu | 100 |
99.25 |
100 |
100 |
99.63 |
100 |
98.88 |
100 |
100 |
||||
3 |
Pemotongan Rumput |
99.89 |
99.78 |
99.89 |
99.67 |
99.78 |
96.13 |
99.67 |
99.78 |
99.89 |
|||
4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
|
5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
98.48 |
99.22 |
98.20 |
95.55 |
99.87 |
98.61 |
96.76 |
92.16 |
99.52 |
|||
6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : 80% Permohonan diproses dalam tempoh: |
||||||||||||
Engineering Plan (30 working days) | 79.2 |
75.0 |
75.0 |
76.04 |
77.83 |
77.83 |
72.26 |
72.6 |
75.6 |
78.1 |
|||
Building Plan (28 working days) |
85.4 |
77.5 |
80.0 |
84.0 |
85.9 |
82.4 |
84.9 |
86.5 |
81.4 |
80.4 |
|||
Landscape Plan (18 working days) |
- | - | - | - |
87.5 |
83.33 |
100 |
87.5 |
91.7 |
89.3 |