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BDA Client Charter Achievement 2023

Previous Year :

2022 2021 2020 2019 

BDA Client Charter Achievement 2023
PENCAPAIAN PIAGAM PELANGGAN BDA 2023

No/
Bil 

PIAGAM PELANGGAN /
CLIENT CHARTER

            PENCAPAIAN / ACHIEVEMENT (%)

Jan
 

Feb

Mac

Apr

May

June

July

Aug.

Sept.

Oct.

Nov.

Dec.

1

Pengendalian Aduan Awam

80% diselesaikan dalam masa 7 hari bekerja 

 91.83
 89.45
 94.58
 76.84
 74.24
 79.03
 95.3
 90.74
 91.07
 91.82
 86.81
 85.66

2

Pungutan Sampah
-Kawasan komersial – setiap hari 100
 100
 98.90
 100
 100
 100
 100
 100
 100
 100
 100
 100
-Kawasan perumahan – Dua (2) kali seminggu 98.07
 99.04
 98.97
 99.04
 99.36
 99.36
 99.52
 99.68
 99.36
 99.87
 99.52
 97.59
- Kawasan industri – tiga (3) kali seminggu 100
 99.25
 100
 100
 99.63
 100
 98.88
 100
 100
 99.63
 100
 100

3

Pemotongan Rumput
- Dibuat sebanyak dua (2) kali sebulan

 99.89
 99.78
 99.89
 99.67
 99.78
 96.13
 99.67
 99.78
 99.89
 99.89
 99.45
 98.59

4

Penyelenggaraan Jalan Berlubang (potholes)

-Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima

 100
 100
 100
 100
 100
 100
 100
 100
 100
 100
 100
 100

5

Pembayaran Bil Dan Inbois

- Dalam tempoh 7 hari bekerja

 98.05
 99.23
 97.71
 95.77
 99.87
 98.61
 96.76
 92.16
 99.14
 99.52
 96.25
 96.46
6. Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap :
80% Permohonan diproses dalam tempoh:

Engineering Plan (30 working days) 79.2
 75.0
 75.0
 76.04
 77.83
 77.83
 72.26
 72.6
 75.6
 78.1
 81.2
 81.2

Building Plan (28 working days)
 85.4
 77.5
 80.0
 84.0
 85.9
 82.4
 84.9
 86.5
 81.4
 80.4
 83.1
 80.6

Landscape Plan (18 working days)
 - - - -
 87.5
 83.33
 100
 87.5
 91.7
 89.3
 87.5
 90.6
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