Sarawak ID
Previous Year :
| 2022 | 2021 | 2020 | 2019 |
BDA Client Charter Achievement 2023
PENCAPAIAN PIAGAM PELANGGAN BDA 2023
|
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
|||||||||||
|
Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
||
|
1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
91.83 |
89.45 |
94.58 |
|||||||||
|
2 |
Pungutan Sampah |
||||||||||||
| -Kawasan komersial – setiap hari | 100 |
100 |
98.90 |
100 |
|||||||||
| -Kawasan perumahan – Dua (2) kali seminggu | 98.07 |
99.04 |
98.97 |
99.04 |
|||||||||
| - Kawasan industri – tiga (3) kali seminggu | 100 |
99.25 |
100 |
100 |
|||||||||
|
3 |
Pemotongan Rumput |
99.89 |
99.78 |
99.89 |
99.67 |
||||||||
|
4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 |
100 |
100 |
|||||||||
|
5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
98.48 |
99.22 |
98.20 |
|||||||||
| 6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : 80% Permohonan diproses dalam tempoh: |
||||||||||||
| Engineering Plan (30 working days) | 79.2 |
75.0 |
75.0 |
||||||||||
| Building Plan (28 working days) |
85.4 |
77.5 |
80.0 |
||||||||||
| Landscape Plan (18 working days) |
- | - | - | ||||||||||