2021 | 2020 | 2019 | 2018 | 2017 |
BDA Client Charter Achievement 2022
PENCAPAIAN PIAGAM PELANGGAN BDA 2022
No/ |
PIAGAM PELANGGAN / |
PENCAPAIAN / ACHIEVEMENT (%) |
|||||||||||
Jan |
Feb |
Mac |
Apr |
May |
June |
July |
Aug. |
Sept. |
Oct. |
Nov. |
Dec. |
||
1 |
Pengendalian Aduan Awam 80% diselesaikan dalam masa 7 hari bekerja |
100 |
85.71 |
85.91 |
75 |
54.83 |
77.27 |
76.19 |
85 |
81.25 |
95.23 |
81.25 |
73.52 |
2 |
Pungutan Sampah |
||||||||||||
-Kawasan komersial – setiap hari | 100 | 100 | 98.9 |
100 |
100 |
98.9 |
98.9 |
100 |
98.9 |
100 |
100 |
100 |
|
-Kawasan perumahan – Dua (2) kali seminggu | 99.2 | 98.6 |
92.6 |
98.87 |
98.87 |
98.39 |
98.07 |
99.68 |
98.39 |
99.36 |
99.84 |
99.68 |
|
- Kawasan industri – tiga (3) kali seminggu | 98.5 | 99.3 | 100 |
100 |
100 |
99.25 |
100 |
99.63 |
99.63 |
100 |
100 |
99.63 |
|
3 |
Pemotongan Rumput |
99.67 | 99.89 | 99.45 |
100 |
100 |
100 |
100 |
99.34 |
100 |
100 |
100 |
99.67 |
4 |
Penyelenggaraan Jalan Berlubang (potholes) -Disiasat dalam tempoh tiga (3) hari bekerja selepas aduan diterima |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
100 |
5 |
Pembayaran Bil Dan Inbois - Dalam tempoh 7 hari bekerja |
94.17 | 97.36 | 99.76 |
90.64 |
89.91 |
96.35 |
98.33 |
99.49 |
99.28 |
99.16 |
97.3 |
99.74 |
6. | Permohonan Kelulusan Pelan Kejuruteraan, Pelan Bangunan dan Pelan Landskap : |
||||||||||||
Engineering Plan | 89 | 83 | 81 | 84.38 | 81.25 | 87.5 | 85 | 86.25 | 86.67 | 90 | 77.5 |
75.80 | |
Building Plan | 79 | 84 | 83 | 87.50 | 83.33 | 85 | 84.6 | 87.9 | 89.37 | 81.92 | 90.96 |
87.80 | |
Landscape Plan | 80 | 80 | - | 85.0 | 85 | 75 | 100 | 100 | - | - | 75.0 |
100 |